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Since 2013, the Tourist Office, classified Category I, is engaged in a Quality TourismTM approach to ensure a demanding and constant level of quality of service. We ensure the efficiency of our organization and a dynamic of continuous improvement towards our visitors, partners, socio-professionals and community.


• To ensure a personalized and warm welcome thanks to a qualified, skilled and trained staff and to answer precisely to the requests of our visitors
• Provide reliable, qualified and accurate information
• Adapt our opening hours to visitors' attendance
• Ensure a continuous and permanent improvement of our services in order to adapt them to the expectations of our customers
• Make our visitors aware of eco-responsible behavior
• Evaluate the satisfaction of our visitors through surveys of satisfaction, and be attentive by ensuring a watch of suggestions and claims delivered: your opinion is taken into account at the Tourist Office of les Carroz.


OUR COMMITMENTS TOWARDS ours partners and members

• Organize meetings (evaluate meetings / meetings before touristic seasons, qualitative thematic working groups)
• Communicate regularly on the orientations taken, the occupancy rates, our actions and our quality approach via pro meetings and newsletters.
• Provide necessary touristic documentation (brochures, flyers).
• Carry out shared communication actions, visit your structure to improve knowledge of the local offer, to make you aware of quality and sustainable development, to welcome project leaders.
• Define specific services and benefits for our members, presented on a dedicated support with clear rates, to evolve our offer of services according to your needs.


OUR COMMITMENTS towards our community and institutional partners

 • Propose a tourism strategy every 3 or 5 years, built in line with the expectations and needs of the territory, to achieve the defined objectives.
• Develop common priority thematic projects to support the creation and marketing of related products.
• Participate in shared actions responding to the strategy of the Tourist Office.
• Participate in the regional touristic network and in the dissemination of information, and tourism observation at the departmental, regional and national levels.
• Accompany communities on their equipment and development project that favors the installation of economic actors
Check out the whole process here.


Philippe POETTOZ / Tourist Office Director
Tracy MEROSE / Quality tourisme trademark referent
Magali ROCHER / Quality tourisme trademark referent